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Account Services and Risk Control Leadership
Caroline Ruiz
Director, Account Services
Angel Fear
Assistant Director, Account Services
Elizabeth Owens
Director, Risk Control & Consulting
Mary Ciccaglione
Assistant Director, Risk Control & Consulting
Meet Your Team
Every HAI Group policyholder has a dedicated support team consisting of a licensed insurance agent and a skilled risk management professional with extensive experience in multifamily affordable housing. Meet them below.
Find Your Team
Michelle Bozzuto
Regional Manager
800-873-0242, ext. 289
Account Service Team: NY, KY, OK
Lee Brown
Senior Risk Control Consultant
800-873-0242, ext. 207
Risk Control Team: AL, AR, FL, GA, IA, KS, LA, MI, MN, MO, MS, NE, ND, OK, SC, SD, TN, TX, WI
Ben Bussiere
Account Executive
800-873-0242, ext. 430
Account Service Team: KS, LA, MO, MS, ND, NE, SD
Mary Ciccaglione
Assistant Director, Risk Control & Consulting
800-873-0242 ext. 284
Risk Control Team: DC, MA, ME, NC, NH, VA
Kathy Cudmore
Senior Account Executive
800-873-0242, ext. 339
Account Service Team: CA, DC, UT, WA, WY
Justin Gonzales
Senior Account Executive
800-873-0242, ext. 401
Account Service Team: MT, NM, NV, OH, OR
Derek Hodder
Senior Account Executive
800-873-0242, ext. 424
Account Service Team: CT
Jennifer Humphrey
Senior Account Executive
800-873-0242, ext. 440
Account Service Team: CA, MD, PA
Twyla Jones
Senior Risk Control Consultant
800-873-0242, ext. 351
Risk Control Team: NJ, NY, PA
Lynn Pernal
Senior Account Executive
800-873-0242 ext. 348
Account Service Team: AL, FL, GA
Nicklaus Mayo
Senior Risk Control Consultant
800-873-0242, ext. 327
Risk Control Team: CT, DE, MD, RI, VT
Toai Nguyen
Account Executive
800-873-0242, ext. 349
Account Service Team: ME, MI, VA, VT
Jeff Nielsen
Account Executive
800-873-0242, ext. 334
Account Service Team: AR, DE, IA, IL, MN, TN, WV
Elizabeth Owens
Director, Risk Control & Consulting
800-272-8220, ext. 228
Risk Control Team: AZ, CA, CO, ID, IL, IN, KY, MT, NV, NM, OH, OR, UT, WA, WV, WY
Adam Puello
Senior Account Executive
800-873-0242, ext. 421
Account Service Team: MA, TX
Amy Smith
Senior Account Executive
800-873-0242, ext. 260
Account Service Team: IN, NH, NJ
Nathan Tripler
Regional Manager
800-873-0242, ext. 210
Account Service Team: AZ, CO, ID, NC, RI, SC, WI
