Account Services Leadership

Caroline Ruiz
Director, Account Services

Angel Fear
Assistant Director, Account Services
Meet Your Team
Every HAI Group policyholder has a dedicated account executive with extensive experience serving the multifamily affordable housing industry. Your account executive can assist with insurance coverage and questions and connect you with additional resources across HAI Group, including our risk control and consulting team, the Housing Training Institute (HTI), and the Public and Affordable Housing Research Corporation (PAHRC).
Select your organization’s state below to meet your account executive.
Find Your Account Executive:

Michelle Bozzuto
Regional Manager
800-873-0242, ext. 289
Account Service Team: NY, KY, OK

Ben Bussiere
Account Executive
800-873-0242, ext. 430
Account Service Team: KS, LA, MO, MS, ND, NE, SD

Kathy Cudmore
Senior Account Executive
800-873-0242, ext. 339
Account Service Team: CA, DC, UT, WA, WY

Justin Gonzales
Senior Account Executive
800-873-0242, ext. 401
Account Service Team: MT, NM, NV, OH, OR

Derek Hodder
Senior Account Executive
800-873-0242, ext. 424
Account Service Team: CT

Jennifer Humphrey
Senior Account Executive
800-873-0242, ext. 440
Account Service Team: CA, MD, PA

Lynn Pernal
Senior Account Executive
800-873-0242 ext. 348
Account Service Team: AL, FL, GA

Toai Nguyen
Account Executive
800-873-0242, ext. 349
Account Service Team: ME, MI, VA, VT

Jeff Nielsen
Account Executive
800-873-0242, ext. 334
Account Service Team: AR, DE, IA, IL, MN, TN, WV

Adam Puello
Senior Account Executive
800-873-0242, ext. 421
Account Service Team: MA, TX

Amy Smith
Senior Account Executive
800-873-0242, ext. 260
Account Service Team: IN, NH, NJ

Nathan Tripler
Regional Manager
800-873-0242, ext. 210
Account Service Team: AZ, CO, ID, NC, RI, SC, WI
